Eligibility
Refunds apply to fees paid to Instance Kernelhub for a named Trace, Atlas, or Chamber engagement. They do not apply to travel, lodging, or tool licences you bought from someone else. A deposit is part of the fee, not a separate souvenir.
Timeframe
Write to us at least fourteen days before the first sitting if you need to withdraw and want a full refund of sums received. Between thirteen days and forty-eight hours before the first sitting, we refund half, because the chair is hard to fill. Inside forty-eight hours, or after the first sitting has begun, fees are not returned except where the law of England and Wales says they must be, or where we cancelled.
Full or partial refund
Full refund: studio cancellation; our material error on dates; withdrawal with fourteen or more days’ notice; or a documented force majeure that makes attendance impossible and for which we cannot offer a later cohort. Partial refund: the fifty percent window above. We do not pro-rate week-by-week once teaching has started, because the early modules are the expensive ones to staff.
Non-refundable items
Printed packs already posted, couriered at your request, are not credited. A Chamber findings letter already delivered is not unwound. Bank charges on an international return, if any, are deducted so that we do not subsidise the wire.
Process
Send a plain email to info@instance-kernelhub.digital with the invoice number, the programme name, and whether you wish to transfer to a later ledger instead of taking money back. Transfer is often kinder to both sides and does not consume the notice calendar twice. We confirm in writing within five working days.
Processing time and method
Approved refunds leave our account within fifteen working days. They travel by the same rail the fee arrived on — UK bank transfer if you paid in sterling from a United Kingdom account, otherwise the original card or international transfer. We do not refund in cash from the Inglesbatch house, and we do not issue store credit disguised as a different product.
Cancellation by the studio
If we cannot run a cohort — illness, too few seats to make a table, or a closed road that is actually a metaphor for a tutor’s absence — you may take a full refund or a seat on the next equivalent programme. We will not keep a fee “on account” without your sentence saying so.
Exceptions
Dismissal for conduct, as described in the terms, does not generate a refund after the first sitting. If a consumer cooling-off right applies to a distance contract and has not been waived by starting the service with your agreement, we honour it. Companies buying seats as businesses are not consumers; the fourteen-day and fifty-percent calendar above is the whole of our commercial concession.
Who to write
Refund requests: info@instance-kernelhub.digital. Telephone if the email is urgent: 079 1712 1684. Post: 89 Prestwick Road; Inglesbatch; BA2 5LZ; United Kingdom. Put “Refund” in the subject so it is not read as a syllabus question.